About Citrix Sharefile

Citrix ShareFile virtual data room is a product owned by Citrix Systems, a cloud workspace developer that acquired ShareFile, a collaborative solution provider, in 2013. ShareFile was founded in 2005 with headquarters in Raleigh, NC, and since then has assisted over 65,000 corporate clients.

The virtual data room by Citrix ShareFile is suitable for small, medium, and large companies processing or undergoing due diligence during mergers and acquisitions and IPO filing. The sectors that benefit the most from the ShareFile data room capabilities are healthcare, finance, accounting, and legal.

Document security features

The virtual data room by Citrix ShareFile approaches confidential data handling through a variety of both industry-wide and advanced mechanisms. From the hardware perspective, the provider ensures data center compliance through independent, third-party audits according to SOC 2 and SSAE 16 standards.

And on the software side, Citrix ShareFile offers the features like:

  • 256-bit SSL data room encryption
  • SSL and TLS encryption during regular and bulk uploads
  • Unique passwords and granular data room access configurations for unlimited client users
  • Expertise in handling sensitive data for private equity firms and investment banks

Citrix data rooms are reportedly simplistic when it comes to the overall layout and feature arrangements. But at the same time, the company does not have a record of data mishandling or security mishaps, allowing their users a certain level of confidence.

Collaboration and document management features

Citrix virtual data room allows the processors of complex deals manage, navigate, and streamline the decision-making via flexible workflows. On top of that, the data room enables straightforward document management with automated data room index creation, multi-level file categories, and an option to check the documents out for offline editing.

The data room also lets unlimited client users collaborate on files in real-time without significantly affecting the tool’s effectiveness. Other handy document management features of the ShareFile virtual data room include click trailing of visiting and active users, full-text search, and view-only access for guests.

And advanced analytics and reporting grant Citrix users the ability to make fast adjustments on the go, address neglected items, and direct teams into productive collaboration. 

Customer support 

Citrix ShareFile data room support team is available 24/7 via phone, email, and a chatbot on their website. Additionally, the provider offers an expensive FAQ database for resolving reoccurring issues and addressing typical virtual data room queries. 

The independent client feedback on ShareFile’s data room support is mixed. Some clients report fast responses and quick resolution, while others point out a lack of professionalism and varying attitude toward different clients. 

Free trial
Mobile – Android, iPhone, iPad
Cloud, SaaS, Web-Based
Desktop – Mac, Windows
Live demo
Phone Support
Email/Help Desk

Additional features 

The view-only access is one of the most prominent features of Citrix ShareFile as it facilitates a sufficient level of transparency without compromising document integrity. View-only permissions typically allow unlimited client users to access the specified areas of the virtual data room software without the right to make any changes. 

Such an approach is highly beneficial during deals with multiple competing interested parties, for example, acquisitions. The deal processors will both allow the potential buyers to view the key data but not let them compromise the overall security.

On top of that, the data room administrators will be able to access advanced analytics with the most active users highlighted and shift their attention to the most involved proprietors. 

Other noteworthy virtual data room features by Citrix ShareFile include:

  • Citrix files for Windows and Mac. The users can accelerate the process of uploading files into the data room by using a special desktop extension. Please note that the Citrix virtual data room itself is only available through online access.
  • Q&A. The users have an option to submit questions privately or publicly to simplify and speed up communications inside the VDR. Integrated Q&A is particularly useful during the deal exploration and due diligence stages.
  • Email alerts. Specified users will get instant email alerts whenever someone accesses, uploads, or downloads files from the data room. Such notifications help to both ensure utmost security and oversee the deal processing.
  • Session timelines. Similar to email alerts, the administrators are able to access complete reports of every user’s activity session featuring every click. The reports are often used to monitor responsibility fulfillment and ensure safe data handling practices. 

Citrix ShareFile pricing plans 

Citrix ShareFile is widely advertised as a complete due diligence solution with flat-fee pricing. However, it is essential to note that the provider’s basic package only includes up to five users and an unspecified data storage limitation. Additional users and storage space are subjected to extra charges. 

Depending on how many users will require access to the virtual data room and how many documents the company typically deals with, the final bill can visibly add up. This approach can create a challenge for small businesses with low budgets.

Citrix ShareFile data room offers monthly and annual billing, with long-term discount opportunities. Additionally, the provider allows new clients to test their virtual data rooms during a free trial. 

Citrix’s free trial lasts over a seven-day period and can be arranged through the company’s sales team.

Depending on the project needs customers can choose the relevant level of functionality and pay for the proper VDR model and still get the full package of the most crucial services such as bulk uploads, full-text search, 24/7 qualified support, etc. ShareFile VDR also provides a function of complete transaction archiving: after the deal is executed, the user can receive a complete backup of the VDR. Although ShareFile VDR might require some additional plug-ins, it remains a highly protected, reliable, and intuitive virtual venue for safe and convenient deal-making and data storage.

Features Checklist

256-Bit SSL Encryption Data Backup GDPR Compliant Document Expiry Dynamic Watermarks ISO 27001 Certified SOC 2 Certified
Permission Groups Set User Permissions Two-Factor Authentication Granular User Permissions
Bulk Uploads View-Only Access Drag and Drop Files Q&A Section Scroll-Through Viewer
Mobile Device Interface Multi-Language Support
Audit Logs Document Version Control Scheduled Reports Graphic Reports

Product Reviews

Aug 11, 2022
The best thing about ShareFile virtual data room is that it offers an add-on that connects Outlook email platform to the VDR. It simplifies the upload of files significantly and overall makes the data exchange more smooth for us. I can’t think of any drawbacks.
Jesse Sargent Analyst, Corporate Strategy
Jun 18, 2022
I can say that ShareFile virtual data room is easy to use. We’ve managed to figure it out without any help, and the onboarding didn’t take us long. Now, this software is one of the main tools we use for the internal and external exchange of files. I especially like that the system scans files for threats.
Edison Simmons Consultant
May 6, 2022
I have definitely noticed that we spend way less time with ShareFile VDR to manage all the files. It is easier for our employees now to upload and maintain the data and notice when something goes wrong. We used to work with a generic cloud file-sharing platform. But now I see that a data room has more useful features.
Collin Hathaway Senior Research Advisor
Jan 14, 2021
My company offers financial services, so we need a perfectly safe repository to store our files. Moreover, it must be secure enough to protect the data even if a user discloses their login data since our clients need to have access to documents too. This data room worked great for us.
Sep 15, 2020
Citrix offers a simple interface and a basic set of features, so if you need to just store and share files, this provider will be good for you. We needed more from a data room than just virtual storage for our documents, so we’re looking for another more suitable provider now.
Mike Bell
Jun 17, 2020
I think we're going to switch to another data room soon. Citrix is useful for keeping the data, however, it constantly crashes and logs out.
Anna P.
Aug 1, 2019
We could set up the ShareFile VDR without any help of IT specialists. Even though we had to spend some time to learn the platform, it is quite easy to understand. So far, we haven’t noticed any downtimes. And our partners seem to figure out the platform quickly.
Morty Sowards Director of Operations
Mar 28, 2019
The interface was very effortless to pick up. We got used to the ShareFile virtual data room quickly. And now all the documents are in perfect order. Recently we began using this software for external data exchange, and so far, everything goes smoothly.
Morris Hedley Managing Director
Nov 24, 2018
We needed a solution that will fix our situation - we have a lot of data to store but not enough server capacity. Thus, we picked the ShareFile virtual data room. It has a very simple interface and keeps our data safe. Fairly, there is nothing more we demand from this software, so we’re satisfied with it.
Shirley Thomson Director
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VDR Citrix is an online virtual data room solution for managing enterprise-level deals developed by Citrix, a global company specializing in cloud computing and virtualization. Citrix's data room is called ShareFile — a decent solution to protect sensitive information, monitor activity, and collaborate securely.
You may access any information or apps using Citrix Workspace as your digital workspace solution from any location and on any device.
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